Customer Reviews

Chintak was incredibly helpful and patient while troubleshooting my subscription and discount settings. He took the time to walk me through each step, clarified what needed to be adjusted, and made sure everything was functioning correctly before ending the chat. I really appreciated how thorough and friendly he was, excellent customer service!

I needed help with a subscription order, and in no time at all, Chintak had helped me with the concern I had. I'm very pleased with this app, and it's really helping me grow my mail club subscription! The customer service is fantastic.

My experience with the AI chat bot was 100% negative. When I asked to speak with an agent, it attempted to deny my request multiple times until I told it that it was upsetting me. Then, it asked a few security questions and let me through. Once my human customer service agent (Chintak Pandya) was on the chat, everything was resolved in less than 2 minutes. They were prompt, knowledgeable, and helpful!

For a long time, we had trouble creating a page where customers could manage their subscriptions themselves. With the help of support, we finally managed to do so today, and we would like to thank Daniel P once again for being so helpful and patient.

First, I'd like to express our deep disappointment in the quality of service and product we've received after being loyal members for seven years. The customer support has been unhelpful and consistently does the bare minimum to assist. The app still lacks multilingual support, and the widget offers very limited customization options.

The Bold Subscriptions app has an excellent technical team and customer service, as they respond quickly and efficiently to any questions that may arise while using the app. The app works properly without interruptions, providing a complete solution for offering subscription products. I especially want to mention the support received from Bhumi, who answered our questions patiently and clearly.

Customer service is great, instant chat and people are really knowledgeable and helpful.

Customer support helped me get to the bottom of a payment issue and didnt tire of my endless stream of clarifying questions. Bhumi was my rep and they were great!

There are still a lot of hiccups with the app, and features not available, which is a bit frustrating. I've forwarded concerns to Chintak, who has been a great help. I'm foreseeing a lot of back and forth to help me with concerns. But overall, BOLD works just fine.

Today, I reached out for assistance with updating prices for Subscribers. We had already done a bulk update, but it was ineffective. Daniel took the time to first begin updates for me and then to walk me through how to do updates, and even verified that it was done correctly. At the end, he made sure I felt confident to continue this process myself. Daniel was super helpful and patient.

Bold Subscriptions has been a game-changer for our coffee subscription business. The subscription maximizers have significantly increased our conversion rates, and the customer portal makes it easy for subscribers to manage their orders. Highly recommend!

We switched from another subscription app and the migration was seamless. The free white-glove migration service was incredible - zero downtime. Our subscribers didn't notice any interruption at all. The app itself is feature-rich and reliable.

The prepaid subscription feature has been a hit with our customers. They love being able to pay upfront for multiple months and we love the improved cash flow. Support team is always quick to respond and very knowledgeable.

We run a subscription box service for organic produce and Bold Subscriptions handles all the complexity beautifully. The cutoff days feature helps us align our billing with our delivery schedule perfectly. Couldn't run our business without it!

Been using Bold for 3 years now and it just keeps getting better. The new subscription upsells feature has increased our average order value by 15%. The team is constantly improving the product and listening to merchant feedback.

Great app overall with lots of features. The customer portal is clean and easy for our subscribers to use. Only giving 4 stars because I'd love to see more customization options for the widget, but the team says they're working on it!

Exceptional app for managing tea subscriptions. The dynamic discounts feature lets us reward our loyal customers, and the analytics help us understand our subscriber behavior. Customer support is always helpful and responsive.

Bold Subscriptions powers our entire craft beer subscription business. The convertible subscriptions feature lets customers try a variety pack first, then convert to their favorite selections. Genius feature that's increased our retention significantly.

Perfect for our baby products subscription service. Parents love being able to pause, skip, or modify deliveries through the customer portal. The app integrates seamlessly with Shopify and we've had zero technical issues.

We switched from Recharge and couldn't be happier. Bold's pricing is more competitive and the feature set is just as robust. The migration team handled everything and we were up and running in no time. Highly recommended!

Absolutely love this app! The customer portal is intuitive and our subscribers rarely need to contact us for help. The analytics dashboard gives us great insights into our subscription metrics. Worth every penny.

Bold Subscriptions has transformed our beauty subscription box business. The flexibility to offer different subscription intervals and the ability to let customers swap products has been a game-changer for retention.

Great subscription app with excellent support. Chintak helped us set up a complex subscription model with build-a-box functionality. The team went above and beyond to make sure everything worked perfectly.

Finally found a subscription app that works for our international business. The currency support and shipping integration have been flawless. Customer support is responsive even across time zones.

Bold Subscriptions handles our weekly fresh fish delivery subscriptions perfectly. The cutoff day feature ensures we can prepare orders on time. Very reliable and the support team is always helpful.

Beautiful app with great features. The subscribe and save widget looks professional on our site. Deducting one star only because we'd love to see more theme customization options, but overall very satisfied.

We've been using Bold for over a year now and it's been rock solid. The prepaid subscription option has been popular with our customers who want to commit to sustainable products long-term.

Perfect for our artisan cheese subscription service. The ability to offer customizable delivery frequencies and the smooth customer portal have made our subscribers very happy. Excellent app!

Bold Subscriptions makes running our kids' activity box subscription so easy. Parents can easily manage their subscriptions, and the gift subscription feature has been a hit during the holidays.

Our dog treat subscription business has grown 200% since switching to Bold. The upsell features and customer retention tools are fantastic. Support team is responsive and knowledgeable.