Question 1

How customizable are the subscription offerings?

Accepted Answer

The subscription offering is highly customizable. With Bold Subscriptions, you can easily add a subscription option to your products, offer subscribe & save discounts, and a variety of frequency options to encourage recurring orders. Our app supports standard subscriptions out of the box, allowing you to create, customize, and build your own unique subscription offerings. You can use the cutoff days feature to match your billing cycle with your fulfillment cycle for a seamless flow. For more detailed information, please refer to the provided links: Subscriptions Overview, Set Up Subscriptions, and Bold Subscriptions Product Page.

Question 2

Can customers easily manage, upgrade, or cancel their subscriptions?

Accepted Answer

Yes, customers can easily manage, upgrade, or cancel their subscriptions through the Customer Portal. This portal offers customers the ability to manage their own subscriptions, including making changes to their subscription products, quantities, and delivery schedules. For more detailed information, please refer to the provided links: Customer Portal Setup and Subscription Management FAQs.

Question 3

What kind of data and analytics does the platform provide?

Accepted Answer

Our app provides a comprehensive dashboard with key subscription statistics and the ability to download detailed CSV reports. These reports cover a wide range of data, including active and inactive subscriptions, customer information, transaction details, and forecasting for upcoming orders. We also integrate with Peel Analytics, a tool that provides automated tracking and analysis of post-purchase data. It offers 37 subscription metrics that can be segmented by various factors for detailed insights.

Question 4

What payment methods/gateways does your app support?

Accepted Answer

Bold Subscription on Shopify Checkout integrates with payment gateways such as Shopify Payments, Authorize.net, and PayPal Express for subscription transactions. It also supports accelerated checkouts via Shop Pay and Google Pay.

Question 5

How seamlessly does this app integrate with Shopify features and other 3rd party integrations we use?

Accepted Answer

We offer seamless integration with numerous core features of Shopify. This allows you to conveniently sell your products on a recurring basis. However, it's important to note that there may be some limitations and incompatibilities. We integrate extensively with a variety of third-party applications. This includes integrations with other Bold apps, third-party apps like Govalo Gift Cards, Klaviyo, Zapier, and more, as well as page builder apps such as GemPages, PageFly, and Zipify Pages.

Question 6

How secure is the platform? Does it comply with data privacy laws and use secure payment processing?

Accepted Answer

Bold Commerce is deeply committed to data privacy and security, adhering to various data privacy laws and regulations including CCPA, GDPR, PIPEDA, and SOC 2. We use the highest standard, PCI DSS, for secure payment processing. Our privacy practices emphasize user control, transparency, strong security, and legal protections, and we employ measures for anonymizing personal data when possible.

Question 7

Can I change my store's default currency?

Accepted Answer

Changing your store's default currency can cause issues with transaction fees. If you would like to make this change, please speak to our Customer Success team so we can help align with this adjustment.

Question 8

Can I customize the subscription widget?

Accepted Answer

All customizations to the subscription widget can be completed in the theme Liquid code or by using the app block settings available for Online Store 2.0 themes. The method you use depends on the method you used to install Bold Subscriptions. To customize the widget using Liquid code, please visit Customize the Standard Subscription Widget. To customize the widget using the app block settings, please visit Customize the Subscription Widget App Block.

Question 9

Can I charge a one-time fee on the first order for a subscription purchase?

Accepted Answer

There currently isn't a setting in Bold Subscriptions that allows you to charge an additional one-time fee on the first order. Additionally, Bold Subscriptions does not have the ability to charge a higher price rate. You can offer a discount in the subscription group settings or offer a discount code. To request a customization for this functionality, you can reach out to one of our partners such as ShopExperts or Storetasker for a quote.

Question 10

Can I test my subscriptions once they are set up?

Accepted Answer

Yes. You can create test orders in Shopify by using the test mode in Shopify Payments. If you are not using Shopify Payments, you can use the Shopify Bogus Payment Gateway.

Question 11

Does Bold Subscriptions integrate with any third party subscriptions applications?

Accepted Answer

No, Bold Subscriptions does not have any official integrations with other subscriptions applications due to conflicting subscription rules and multiple customer portals that may interfere with each other.

Question 12

How does Bold Subscriptions determine shipping and tax rates for subscription products?

Accepted Answer

Unless you have defined fixed shipping rates in Subscriptions for Shopify Checkout, the shipping and tax rates are determined by your settings in Shopify. Shopify uses the least expensive shipping rate for recurring orders. To define fixed shipping rates, please visit Fixed Shipping Rates in Subscriptions for Shopify Checkout.

Question 13

Will digital products work with Bold Subscriptions?

Accepted Answer

Digital products are compatible with Bold Subscriptions. However, purchasing this type of subscription will not prompt your customer to enter a shipping address within the checkout. If a digital product is swapped with a physical product after the initial purchase, your customer is prompted to enter a shipping address at that time.

Question 14

Will Shopify's unbranded dynamic Buy it now checkout button work with Bold Subscriptions?

Accepted Answer

Shopify's unbranded dynamic checkout buttons are only compatible when using Shopify Payments as your payment gateway. Otherwise, this button skips the necessary add to cart function that Bold Subscriptions requires. This may allow the order to process without being created as a subscription on your store. To remove this button from your store, please refer to Shopify's article: Adding and removing dynamic checkout buttons.

Question 15

Is there a setting to require customers to create an account in Bold Subscriptions?

Accepted Answer

Your store's customer account settings are located in Shopify. If you'd like to set your customer accounts to required, you can do this from your Shopify admin. For more information on changing your customer account requirements, please visit Shopify's Help Center.

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